Louis Vuitton Melbourne Collins Street

I came in with a friend and wasn’t planning to buy any good products,but ended up purchasing a new bag for my sweet heart.I was served by Eliza and I felt very welcome as she was very lovely and helpful. She was very informative and provided recommendations for the engraving, which was done very prompt, especially since I was in a rush. She provided exceptional customer service as I felt cared for throughout the entire process, and even a few days after, she sent a text message to check up on me.

***I purchased a bag worth over $4,000, but they packed an empty box!!!!! If you receive a paper bag wrapped out of sight, check the item again before leaving the store.*** I visited the Louis Vuitton store located on Collins Street in Melbourne a few days ago. I chose a bag and paid, and a staff went upstairs with the bag to pack it. She didn't come down for a while. Finally she gave me a paper bag with a box in it. When I arrived at the hotel and opened it, it was an empty box. It was truly shocking. I immediately went back to the store and looked for the woman, but she had left work. Another staff went upstairs, checked something, and brought me a new bag, saying it was true that she didn't put the bag in the box. I was very upset, and I didn't want to carry that bag. So I canceled the payment right away. They said they were sorry and gave me champagne, but I didn't want to take even that. Because of this, my family and I missed dinner and wasted more than an hour on the road. I still feel angry at the thought that she deceived me. Even thinking about it again, she is so absurd, and I can't understand what she was thinking when she did such a thing. It was my first experience purchasing a Louis Vuitton bag... I think it will remain as my worst memory for the rest of my life.

I was greeted by CA May and quickly shown what I was looking for. She offered a lot of advice and information on the products and when she heard I was also interested in purchasing a watch, a watch expert named Troy came to assist. Troy offered a lot of technical information and helped me make a decision. I spent around $10,000 and overall enjoyed my experience at this particular LV store. I purchased a bag and a Tambour watch. Excellent customer service from May and Troy 👌

Lousy customer service. Not necessarily this store but Louis Vuitton as whole. I had a belt for about a year, worn less than 20 times and the pin broke. Incredibly surprised given the price of the belt… Took it into store and they expected me to pay $250 for a replacement. I said no because for a $600 belt how is this not covered under warranty?!! They then told me they don’t do warranties, which is actually illegal 🤦‍♀️😫 Eventually they did order me a new belt buckle but it’s been about 2 months now and I haven’t heard anything. Went into the store to follow up and they said I need to contact online, who I called and now they are contacting the store. Nobody seems to know what is happening. Literally so over Louis Vuitton. More than happy to take your money, but won’t give you any service after they’ve taken it. An absolute joke. I’ve bought many LV items over the years and this will be the last.

I'm a construction worker. I am also a regular customer. Yesterday I went to pick up the bag I ordered. A security guard saw what I was wearing. He took me to the second floor. As soon as he opened the door, I realized it was the bathroom corridor. He asked me to sit there and wait. Later you apologized to me. What this tells me is that you have to judge whether a customer is worth serving based on their appearance and clothing. You should judge how much money your customers have in their wallets and bank cards, not the appearance of their clothes. You should respect anyone who comes to shop. I am very disappointed with your service attitude.